All operating procedures at AD are standardized but flexible enough to fit within local business practices. Service standards may differ based on specific requirements by customers but we always aim to exceed expectations. Below are some key service standards for your reference. These are currently applicable to all business lines at AD.
Order Delivery Time: "8 working hours from receiving orders for direct services as in HCMC, Hanoi, Hai Phong, and Can Tho. 12 to 24 working hours from receiving orders for provincial sub-distributors and agents".
Key Area
Standard Performance Indicator
1- Sales Target
100% agreed volume target
100% agreed coverage target
2- Order Delivery Time
8 working hours from receiving orders for direct services as in HCMC, Hanoi, Hai Phong, and Can Tho.
12 to 24 working hours from receiving orders for provincial sub-distributors and agents.
3- Inventory Availability
99% inventory available guaranteed
4- Order Delivery Reliability
99.5% orders will be perfect
5- Invoicing & Payment
100% tax invoice provided
trade discount right on invoice, sales bonus, promotion cleared to customers in 7 days
